You can start redeeming your PlusPoints once you have accumulated a minimum of 500 PlusPoints on your Gold & Silver Credit Cards.
As a Platinum Cardholder, you can start redeeming once you have accumulated a minimum of 1000 PlusPoints on your Platinum Credit Card.
Simply call our Customer Service numbers and give us the details of the redemption item (gift/s or Gift Vouchers) you have chosen, and it will be delivered to your doorstep. Please quote the Item Code while placing your redemption request with our Customer Service.
If the Gift/s is not received within 3 weeks of placing the request, you need to intimate the Bank for non receipt of the Gift/s. Such intimation should be made within 15 days post the delivery period of 3 weeks is over.
Any queries/complaints in this regard, after this time period shall not be entertained and the Gift/s or Gift Voucher/s shall be deemed as delivered.
For eg: Redemption Request placed on 1st January 2009. Delivery should be effected before/by 21st January 2009. In case of non receipt of the Gift/s, the Bank should be intimated within 15 days from 21st January 2009 i.e. 5th February 2009.
At the time of the courier being received, please do not accept the same if the packing has been tampered with.
If after opening the Gift/s or Gift Voucher/s it is found to be damaged or defective or deficient, the Cardholder should intimate the Bank within 7 days of such receipt. However, incase of no such intimation by the Cardholder within this time period, the Gift/s Gift Voucher/s shall be considered as valid and accepted and no queries or complaints in this regard shall be entertained.
Cash withdrawals, interest charges, card fees (joining, annual, and renewal), balance transfers, demand drafts, service charge transactions, disputed transactions, payments to other Axis Bank accounts, purchase of foreign exchange, EMI transactions, travellers cheques and other insurance charges. Also, no PlusPoints will be earned on all fuel transactions where customer is eligible for Fuel Surcharge waiver.
You cannot redeem your PlusPoints when your Axis Bank Credit Card is overdue/over limit or your account has been closed for credit/performance reasons or your card is temporarily blocked for usage due to fraud/loss or if you have accumulated less than 500 PlusPoints for your Gold/Silver Credit Cards & 1,000 PlusPoints for your Platinum Credit Cards respectively or you have requested for a gift after cancellation of your card.
No, the Gifts/s or Gift Voucher/s shall be delivered to your mailing address as per our records.
In case you have changed your mailing address recently, please call Customer Service to request for a change in mailing address. Only after you receive a confirmation on change of mailing address should you place a request for redemption of PlusPoints. Under no circumstance would the gift be delivered to any address other than the mailing address.
Your Axis Bank Credit Card monthly billing statement mailed to you has a separate column, which shows your PlusPoints earned and redeemed. Your PlusPoints will not reflect immediately after a purchase, but will reflect when the transaction appears in the statement.
Yes, the Corporate Card members with individual liability will earn 1 PlusPoint for every Rs.100 spent and corporate liability will earn 1 PlusPoint for every Rs. 200/- spent on their Axis Bank Credit Card.
No. An Add-on Cardholder cannot redeem PlusPoints. Only the Primary Cardholder can do so.
The redemption of any item in this catalogue is subject to Axis Bank Ltd. prevailing terms and conditions governing the Bank's PlusPoints Program.
Please note that the Bank takes no warranty whatsoever as to the quality of or fitness for any particular purpose of any item shown in this catalogue. Any dispute that you may have concerning any item shall be settled with the relevant service establishment and/or supplier, which supplied the item. The Bank will bear no responsibility for resolving such disputes or for the dispute itself.
For Platinum & Corporate Platinum Credit Cards a minimum of 1,000 PlusPoints are required for conversion and thereafter in multiples of 500 PlusPoints.
For eg: Whenever a Cardholder places a request for redemption of PlusPoints against Air Miles, he has to redeem a minimum of 1,000 PlusPoints. Alternatively, he can place a request for 1,500 PlusPoints, 2000 PlusPoints, so on and so forth.
For Gold & Corporate Gold Credit Cards (including the Plus variants) a minimum of 500 PlusPoints are required for conversion and thereafter in multiples of 500 PlusPoints.
For eg: Whenever a Cardholder places a request for redemption of PlusPoints against Air Miles, he has to redeem a minimum of 500 PlusPoints. Alternatively, he can place a request for 1,000 PlusPoints, 1,500 PlusPoints, 2000 PlusPoints, so on and so forth.
PlusPoints can be converted into Air Miles by calling Axis Bank Customer Service only. The Cardholder has to mention his Jet Privilege Membership number or the Flying Returns Membership number along with the Name and the PlusPoints to be redeemed and the request for conversion shall be placed accordingly with the respective airline.
In such cases, the Cardholder shall be intimated about the rejection within 15 days of placing the request and the reason for the rejection shall be stated. The PlusPoints which were redeemed shall be credited back to the Cardholder.